Description

We are a well-funded, early-stage startup on a mission to to guide the world’s money. We work with some of the most exciting enterprises in the world and are looking to add the first Solution Engineer to the team.

Are you looking for an opportunity to work directly with customers — from onboarding to long-term partnership — while shaping how our customers derive value from the product with AI at its core? Do you thrive in ambiguity, love turning complex deployments into simple solutions, and want a role that fast-tracks you into solutions leadership? Then we really want to talk to you!

About Palm

Customer partnerships at Palm have been founder-led with support from product and engineering. We’ve been leading the charge into enterprise teams, but now it’s time to bring on our first dedicated technical hire to take us to the next level.

This role is not about “following a playbook” — it’s about writing it with us. You’ll partner directly with the founders and the engineering team to define our implementation strategy, shape onboarding best practices, and build the connective tissue between customers and product.

We are defined by our values:

• Speak with Courage: We don’t wait for perfect docs — we jump into the conversation.
• Lead with Curiosity: We surface customer insights fast, so we can iterate even faster.
• Work with Heart: Deployments are complex — we embrace the challenge.

You’ll be working side by side with the founders, product, and engineering teams, shaping Palm’s growth and leaving your fingerprints on the company we’re building.

How will you make an impact?

• Own customer onboarding: design and run implementation workshops, create onboarding playbooks, and define success milestones.
• Ensuring customers realise the full value of Palm by delivering on the outcomes that drove their purchase.
• Implement changes directly in our infrastructure - from better LLM prompts to custom SQL queries or novel analytics reports.
• Serve as the primary technical contact for customers via Slack channels and recurring syncs — answering questions, sharing updates, and resolving issues.
• Lead feature launches with customers: demo new capabilities, gather real-time feedback, and drive adoption.
• Build reporting frameworks for performance of our AI & ML models (categorisation & forecast accuracy) to measure impact.
• Act as the bridge between customers and product, channeling insights directly into our roadmap.
• Develop and document repeatable implementation playbooks that scale with the company.

Where we work 

Palm is a remote-first company, with team members across . We value flexibility and believe the best work often happens outside the office.

That said, this role is part of our core team. To build playbooks, collaborate closely, and support each other in a high-growth environment, we’ll have regular in-person sessions (with founders, product, and engineering). We’ll work together to determine the right cadence that supports flexibility.

Our wish list

Must-haves

• 4+ years in:
  • a customer-facing technical role (solutions engineering, implementation manager, technical account manager, forward deployed engineer)
  • a data analyst or data scientist role
  • a consulting or banking role
• Proven ability to run onboarding, workshops, and live troubleshooting.
• Strong communication skills with both technical and business stakeholders.
• High sense of ownership; thrives in a 0→1 environment.
• Strong project and time management skills.
• You must have previous exposure to some of the below:
  • SQL or BI tooling experience
  • Data Analysis, think in python or R
  • AI Tooling, you’ve probably tinkered with Claude, Lovable, Prompt Engineering, n8n or Cursor

Nice-to-haves

• Prior “first hire” or early-stage startup experience.
• Background in enterprise SaaS, fintech, or data-driven products.
• Some exposure to Finance topics & workflows - whether accounting, FP&A or treasury.
• Familiarity with reporting, forecasting, and implementation metrics.
• Experience designing customer success or solutions playbooks.

Benefits of working at Palm

• Travel: Meet all your new colleagues at quarterly offsites — the last 3 were in Berlin, Rotterdam & Marbella.
• WeWork Membership: Work from home is our go-to — we love spending time with friends and family instead of commuting. We have WeWork memberships for when you want to escape into the city and meet with the team
• Stock Options: Own a large chunk of Palm and reap the rewards as you help us grow the company to a global player.
• Pension & Health Insurance: Best-in-class local insurances and pension schemes so you don't have to worry.
• Wellness Stipend: 500 EUR in annual wellness benefits — gyms, massages, you name it.